Returns & Exchanges
We want you to be fully satisfied with your Deus Ex Machina purchase, which is why we offer a 30-day return period for all items in original, unworn condition with tags attached. Please note that for hygiene reasons, certain items like swimwear and headwear may be subject to stricter return criteria.
Initiate Your Return
Visit our online returns portal and enter your order number and UK postcode to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging, ensuring all Deus Ex Machina swing tags and labels remain intact.
Ship the Parcel
Generate your prepaid shipping label through the portal and drop off your package at any authorized Royal Mail or courier collection point.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing